Commercial & Warranty Terms

Project Enquiries and Quotations

Send the required vehicle type, quantity, destination, application and configuration requirements. Waygo reviews these details before issuing a written quotation.

Quoted prices, equipment, documentation, Incoterms, production timing, packing and logistics arrangements apply only as stated in the relevant quotation, proforma invoice or contract.

Order Confirmation and Payment

A project moves into production only after the applicable commercial documents have been agreed. Unless otherwise stated in the written order documents, payment and production arrangements are confirmed through the proforma invoice.

Any change to configuration, quantity, branding, packaging or destination may require quotation and delivery-plan review before confirmation.

Shipping Coordination

Waygo coordinates export preparation from Bengbu, Anhui, China. Loading point, freight arrangement, shipping documents, packing method and transit planning depend on the confirmed order and destination.

A freight forwarder may be nominated, or logistics coordination may be discussed with Waygo. Import duties, taxes, local clearance requirements and destination-market obligations remain subject to the agreed trade terms and applicable local requirements.

Inspection and Receipt

Before dispatch, the order is prepared against the confirmed configuration and packing plan. Inspect the vehicle and external packaging promptly on receipt, and retain relevant photos, documents and delivery records if an issue is identified.

Warranty Scope

Warranty coverage is provided to the original B2B purchaser under the warranty terms stated in the applicable order documents. Those terms identify the covered components, warranty period, exclusions and required claim information.

Normal wear items, damage caused by incorrect assembly, improper maintenance, unauthorised modifications, accidents, misuse or non-approved parts are generally outside warranty coverage unless agreed otherwise in writing.

Warranty Claim Process

For an after-sales or warranty claim, provide the vehicle or order reference, a description of the issue, clear photos or video, and the relevant part information. Waygo reviews the supplied information with the buyer before confirming the appropriate parts or service response.

Where replacement parts are approved, the applicable order documents determine parts supply, freight responsibility and any local labour or service arrangements.

Contract Priority

These Commercial & Warranty Terms summarise Waygo’s B2B commercial approach. The written quotation, proforma invoice, purchase order and contract for the relevant transaction take priority where their terms differ from these Terms.